Refund Policy

1. Introduction

LMK TECHNO SOLUTIONS is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which users are eligible for refunds and how refund requests are processed.

2. Refund Eligibility

A refund may be issued under the following circumstances:

  • • Failed Transactions: If a deposit is unsuccessful but the amount is deducted from the user’s account.
  • • Duplicate Payments: In cases where the user has accidentally made multiple deposits.
  • • Technical Errors: If a user is unable to access their deposited funds due to a system malfunction.
  • • Unauthorized Transactions: If a deposit was made fraudulently without the user’s consent (subject to verification).
3. Refund Processing Time
  • • Refund requests are processed within 3-7 working days from the date of request submission.
  • • The refund will be credited back to the original payment method (UPI account) used for the deposit.
  • • Users must email info@lmktechnosolutions.com with transaction details for refund initiation.
4. Non-Refundable Scenarios
  • • Gameplay Losses: LMK TECHNO SOLUTIONS does not offer refunds for losses incurred during gameplay.
  • • Violation of Terms & Conditions: If a user is found violating fair play policies, refunds will not be entertained.
  • • Incomplete KYC Verification: Refunds will not be processed if the user has not completed mandatory KYC verification.
  • • Withdrawn Funds: Once funds are withdrawn, they cannot be refunded or reversed.
5. How to Request a Refund
  • •Users must contact info@lmktechnosolutions.com with the following details:li>
  • • Registered mobile number
  • • Transaction reference ID
    Screenshot of the failed transaction (if applicable)
  • • Reason for refund request
  • • The LMK TECHNO SOLUTIONS team will investigate the request and communicate the outcome within the refund processing time.
6. Dispute Resolution
  • • If users disagree with a refund decision, they may escalate the complaint by contacting info@lmktechnosolutions.com
  • • LMK TECHNO SOLUTIONS reserves the right to make the final decision on refund disputes.
7. Changes to Refund Policy
  • • LMK TECHNO SOLUTIONS reserves the right to modify this policy at any time.
  • • Users will be notified of major changes via email or in-app notifications.
  • By using LMK TECHNO SOLUTIONS, you acknowledge that you have read and agreed to this Refund Policy, ensuring a clear and fair process for refund requests.